AShop V Guide de l'utilisateur télécharger pdf (Page 241)

Customers & Sales 241

Chargebacks - Reversals

A chargeback in AShop V creates a transaction equal and opposite to the original transaction. The

reverse transaction is dated with todays date so that the sales reports can be reconciled with bank

deposits. To Chargeback an order and the corresponding affiliate commissions, click on the Cancel Sale

icon, , next to each order record.

See: Chargebacks - Reversals

Resend Receipt and Reactivate Orders

Receipts may be resent and download limits may be reset at the same time by clicking on the

Reactivate icon.

See: Resend Receipt

Unpaid Orders will have a payment icon and a send reminder icon . Click the payment icon to

mark the order as paid and optionally send a receipt for the payment. Click the reminder icon to send an

email to the customer. A reminder message is automatically generated with the order reference number

and a link to pay online through the shopping cart checkout. The message may be edited before

sending.

Sales Office history: Payment receipts and reminder messages are saved in the Sales Office history

for each customer. You will find an icon in each customer's profile, which will open the Sales Office

history for that customer.

Download

When the Download button is selected, the sales report data is exported in a .csv file, which can be

imported to Microsoft Excel. The fields are separated by a semicolon. To separate the data into

columns, open the csv file in Excel. If the separator is not already set to semicolon, all of the data fields

will appear in the first column. To separate the fields into columns within Excel, Select (highlight) the

column that contains the data and then select Data > Text In Columns. Select delimited, then click Next

and set the separator to semicolon. This process may be slightly different for each version of Excel.

screen shot from Microsoft Excel 2000

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AShop V Guide de l'utilisateur Page 241

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